Privacy Policy

At Working Cattle Company T/A New House Farm, we are committed to protecting your privacy and being clear about how your personal information is used.

This policy explains what data we collect, how we use it, and how it is handled when you use our website.

Information we collect
We may collect and process the following information:
- Information you provide when filling in forms on our website (for example, making an enquiry or placing an order)
- Your name, email address, phone number, and delivery address
- Order and payment details when you purchase products from us
- Records of any correspondence if you contact us
- Information about how you use our website
- Technical data such as your IP address, browser type, and device

How we use your information
We use your information to:
- Process and fulfil your orders
- Manage payments and deliveries
- Communicate with you about your order
- Respond to enquiries
- Improve our website and customer experience
- Monitor website usage and performance
- Maintain security and prevent fraud

Where you have given permission, we may also send occasional updates or marketing communications. You can opt out at any time.

Website analytics
We use Google Analytics to understand how visitors use our website. It collects information such as pages visited, time spent on site, how you arrived at the website, and general location. This data is anonymised and used to improve our services.

Orders and payments
Our website is built and hosted using Wix.
When you place an order:
- Your information is stored securely within Wix systems
- Payments are processed through Wix payment providers
- We only access data needed to fulfil your order

How we store your information
Your data may be stored through Wix’s systems. We take reasonable steps to protect it and restrict access where necessary.

Sharing your information
We do not sell or rent your personal data. We may share it with payment providers, delivery services, IT providers, or where required by law.

Cookies
Our website uses cookies to improve functionality, analytics, and checkout processes. You can disable cookies in your browser settings.

Your rights
You may request access, correction, or deletion of your data by contacting us.

Contact
New House Farm
Email: newhousefarmwales@gmail.com
Address: New House Farm, Dingestow, Monmouth NP25 4EB, United Kingdom